Project Rules

[osuplayer]

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Main provisions

1.1 By registering on the server, you automatically agree with these rules, ignorance or lack of understanding of the rules does not exempt from liability for their violation.

1.2 Administration reserves the right to make any changes on the server and the rules without prior notice to players.

1.3 Administration reserves the right to assess the actions of users and impose any sanctions on them in cases not covered by these rules, if it considers it necessary.

1.4 Administration of the server is not responsible for cases of damage as a result of playing on this server, and other cases that may lead to undesirable situations.

1.5. Administration has the right, but not obliged, to return the game values lost due to the loss of access to the account by the User, lost through the fault of the User, as well as transferred independently by the User.

1.6. The server Administration has the right to modify and/or partially or completely delete the data attached to the accounts.

1.7. The Administration can, but is not obliged to, provide evidence of the validity of sanctions resulting from violations of these Rules of the Project.

1.8. The Administration undertakes not to interfere in the gameplay process, except when there is a real risk of damage to the Administration resources (both game and information).

Obligations of Users.

2.1. The User undertakes not to use the services provided by the Administration for commercial purposes

a) User undertakes not to sell or buy in-game valuables or game accounts/characters for real money;
b) User undertakes not to sell/exchange game accounts/characters for game currency or game values.
2.2 When using the Services, Users are prohibited from:

a) use third-party accounts (accounts that have not been registered by the User);
b) transfer the rights and/or obligations under this Agreement, including transferring to third parties the right (possibility) to use the User's account;
c) use inappropriate (obscene, provocative, offensive to the honor or dignity of other Users) words and expressions in public messaging systems (chats) as well as the names and titles of game characters and any objects/elements that can be used in the game;
d) use third-party software, proprietary software designed to intercept, analyze or otherwise gather information about the servers castle-town.net, both outside and in-game space, as well as software that simulates the presence of the user in the gameplay. These include Bots, clickers, game (macro) keyboard and mouse and other methods of automation (except our implemented Cyclic Macros - More);
e) Being in the same group (party) with the character using third-party software. If the offender is detected, the entire group is punished.
g) Use in-game cheating, modification or hacking tools designed to modify the character/other elements in the game;
i) Intentionally, by any action or deception, cause critical errors in other players and profit from another player's inattention;
j) Create derivative works, composite works based on the Game and/or its elements without the permission of the Administration, including making video clips, creating graphics etc;
l) Impersonate a representative of the Administration/GM(s) (Game Master) or pretend to act on behalf of the Administration/GM(s).
m) To deliberately use texture similarities of in-game items and game character nicknames to deceive other players.
n) Use bugs in the software and the game world (and is obliged to immediately report them to the Administration), interfere with the software code, unauthorized access to the computer system, gain access to the database of game users or materials;
o) create interference in the gameplay for other players, for example, mechanically limiting their access to locations, to NPS (for example, block access to the GC with sammon, transformation, etc.)
p) take any actions aimed at damaging the resources of the Administration, obtaining unauthorized opportunities (access) to the resources of the Administration.
q) To exchange game values/accounts between different game worlds, both project castle-town.net worlds and other resources.
r) To publish logs of communication with representatives of administration/support service.
s) Profit from bugs (server malfunctions, game errors), including problems with the geodata.
t) Steal game valuables from another player or characters while accessing the account.
2.3. In case of technical or legal problems, the user shall apply to the User Support service. More information about the work of the Support service

2.4 When contacting the support service, the User shall create a message in a special form posted in the system, with a detailed description of the problem that arose (what happened, the nickname of the character, the date and time of the incident).

2.5 When contacting the support service, the User is recommended to provide detailed information concerning the errors/defects found (calculations/calculations of the correct work, screenshots/video materials which will help with the investigation and identification of the error, as well as links to reliable sources which will describe the correct work). If the User can not provide supporting information, or provides incomplete information, the support service has reason to believe that the information provided is unreliable.

2.6 When contacting the support service, the User must provide the support service specialist with complete and accurate Registration Data, including identifying his/her identity. If the User provides incomplete Registration Data or Registration Data that raises doubts as to their accuracy and belonging to the person who contacted the Support Service, the Support Service Specialist has the right to request additional information and data from the User.

2.7 The Support Service sends a response to the User within 24 hours from the moment of receipt of the User's request and the provision of complete and accurate Registration Data. The period may be extended, depending on the nature of the question, which the User is informed additionally.

2.8 The User undertakes not to create false or deliberately untrue questions, messages of obscene, provocative nature, as well as interfere with the work of support service employees in the application created by him.

2.9 The user undertakes not to deliberately communicate false information to other users and/or the administration, as in the preparation of a request to the support means, as well as when cooperating in an investigation or when involved as a witness, informant.

2.10. ALL DONATIONS MADE BY USERS OF THE RESOURCE ARE VOLUNTARY, GRATUITOUS AND NON-REFUNDABLE. BY MAKING A DONATION, THE USER AUTOMATICALLY AGREES TO THESE TERMS. REQUESTS FOR THE RETURN OF DONATED FUNDS ARE NOT CONSIDERED BY THE ADMINISTRATION, THE USER MUST ASSESS THE ADVANTAGES AND DISADVANTAGES IN ADVANCE BEFORE MAKING A DONATION. ALL ACTIONS ON MATERIAL SUPPORT OF THE PROJECT USERS MAKE AT THEIR OWN RISK. WITH DONATIONS, THE USER IS REQUIRED TO KNOW WHAT KIND OF ASSISTANCE TO THE PROJECT ADMINISTRATION OWES YOU NOTHING, IT CAN ONLY BE IN GRATITUDE TO GIVE SOME VALUES IN THE GAME, IT MEANS YOU ARE NOT IN THE LAW OF THE ADMINISTRATION OF THE PROJECT TO CLAIM SOME BONUSES IN THE GAME FOR DONATIONS TO THE PROJECT.

Attempting to make a refund without permission will result in the blocking of your account. The right decision to make a refund will result in the payment of a commission due to the additional administration caused to do so.

The administration has the right to choose the penalty based on the situation of violation of these rules. Both in the direction of mitigating and increasing penalties!

3. Rights and obligations of the sides:
3.1 Administration reserves the right to make any changes on the server without prior notice to players.
3.2 Ignorance of the rules does not exempt from liability for their violation.
3.3 All players must independently monitor changes in the rules.
3.4 Server administration is not responsible for cases of damage as a result of the game on this server.
3.5 Administration is not responsible for temporary or permanent inability to play on the server by a particular person or group of persons.
3.6 Administration has the right at any time, without giving any reason to stop providing access to the server to a particular user or subnetwork as a whole.
3.7 The administration is not obliged to refund things and money lost as a result of server crashes. Server crashes are considered separately.
3.8. In the case of failures of the server, the Administration will take the necessary steps to restore its performance as soon as possible.
3.9 Players are obliged to comply with the requirements of the Administration and the prescriptions of this agreement.
3.10. Responsibility is the owner of the account, regardless of who committed the actions under this account. After repeated violation of the rules from one IP address is imposed a ban.
3.11. In case of violation in respect of any provision of this agreement other players or GM's service user has the right to file a complaint under paragraph 11 of this agreement.

4. Interaction with the administration, forum moderators, gamemasters, developers of the project and so on:
4.1 It is forbidden to contact the administration of the server without an absolute necessity. Any appeal to the Administration must contain a clear statement of the player's problem or a question relating specifically to the work of the server. (The administration of the server reserves the right not to respond to questions.)
4.2 Disrespectful attitude to the server administration is prohibited.
4.3 Forbidden threats, requests, pleas and the like to the server administration as on the forum, and in the game.
4.4 Interference in the work of the GMs is prohibited.
4.5 Controversy with the GM and challenging his actions is prohibited.
4.6 Party, Clan, Friend or Trade requests to the GM are forbidden.
4.7 It is forbidden to deliberately mislead the GM.
4.8 Publishing of the talks with GM, or their content without preliminary approval is forbidden.
4.9 It is forbidden to harass the GM with requests to cancel the punishment.
4.10. It is forbidden to discuss the punishment, imposed by GM.
4.11. GMs do not interfere in the gameplay process, except for rule violations, scheduled activities or routine work.
4.12. Players are forbidden to mention in any way the real names of GMs or server administration in the game or on the forum.
4.13. It is forbidden to refer in a forum or in game on personal communications with GMs or administration.

5. Game account and characters.
5.1 Accounts and all their contents are the property of the server administration.
5.2 When registering the account user agrees with the rules of this agreement and must comply with them.
5.3 The identification of the service user is made by the registration data indicated at the registration of the account.
5.4 All operations with the game account are performed only upon provision of the registration data.
5.5 The Administration has the right to deny users access to the account if they do not have the registration data.
5.6 The account owner is responsible, regardless of who has performed actions under this account.
5.7 All players are required to monitor themselves without software prohibited by paragraph 4.1 on computers that access to the game server.
5.8. in the case of loss or theft by others of the password from the gaming account, the service user may restore the password using the private office function to restore the password. If, for whatever reason, the password cannot be restored, the user may apply for its recovery.
5.9 The administration is not obliged to make the return of things, accounts, characters or their parameters, lost by the players for any possible reason.
5.10. Return of things under paragraph 3.7. remains at the discretion of the Administration after consideration of the application filed through the system of appeals in the Help section of the site and is not mandatory.
5.11. Administration is not responsible and does not return items lost as a result of in-game divorce. Therefore, we recommend that you familiarize yourself with the methods of divorce.
5.12. The administration of the server takes all possible measures to ensure the safety of accounts. But players themselves should take care of their safety. Use alphanumeric passwords of at least 8 characters. Don't tell your password to anyone, experience shows that most hacking is done by friends. GMs and support will never ask for your password.
5.13. Administration is not obliged to make return of things lost as a result of hacking. But reserves the right to return things at the expense of time spent on sorting things out.
5.14. Rules for resolving disputes, complaints and appeals are described in paragraph 11 of this agreement.

6. Gameplay:
6.1 It is forbidden to use programs that emulate the presence of the player in the game or disrupt the normal operation of the server software. Such software is defined as software that modifies the client or replaces it, and changing or facilitating the game process in non-game methods. Such as:-showing data about another character not provided by the developers of the game, for example HP goals. -Automating gameplay. -Automating login to the game after restart. -using, by software methods, the bugs and defects of the game, such as throwing off the player targetet, a temporary disconnect, etc.
6.2 The use of programs, automating the gameplay (exceptions are made for trading bots and if the charter gnome is not above 40 lvl, the rest of the use of bots, even within the city is considered a violation of the rules) or for breaking. Notify game administration about any use of such programs. Examples of hacking or automating programs:
Programs that alter the outcome of the game.
Programmable <mice>, macros and other automation tools.
All options not provided by the gameplay.
  - If your character is blocked and you have provided the Support Team with indisputable evidence regarding your guilt as a player who used third-party software, you will be punished.
To remove restrictions from the character (removal of the blocking from the account, the release of the character from the game prison), you must pay a fine established by the administration (information can be obtained from the user support center).
Also made removal of all or part of the adena and drop (resources, parts for crafting and knocked out whole items) that are on the characters at the time of capture.
6.3 Unauthorized access to another player's game account (breaking/scamming) and stealing game valuables from another player is forbidden.
6.4 It is forbidden to impersonate the Administration or a proxy of the administration.
6.5 It is forbidden to flood the in-game chat (general, trading, heroes).
6.6 It is forbidden to write obscene messages in game chat (general, trading, heroes)
6.7 Threats in any form in the direction of the players are prohibited.
6.8 Forbidden to send to the general chat messages that violate the laws of the Russian Federation and Ukraine.
6.9 Forbidden to sell or buy things in-game, adena and characters for real money / things / services / game currency. Exceptions are sales through a personal account system (if such is active on the current server).

6.10. Mentioning in the chat any monetary units or cash equivalents in the sale and purchase of game values, characters, is considered an attempt to sell for real money and shall be punished accordingly. Exceptions are sales c using internal currency project "units" and only if the thing is already in the store.
6.11. It is forbidden to be in places where it might cause inconvenience to the movement of other players (For example: sit in a narrow aperture, with a difficult passage)
6.12. For malicious matting and insulting players, as well as for the creation of twinks to create a recurrence in this matter. Will be banned for a period of 1 month, all accounts of the offender.
6.14. Rules of the campaign on the epic boss:
- Prohibited all the skills that affect the behavior of epic bosses, which are casted on the boss.
- If the boss is stuck in the texture, and the boss at this time was above 10% HP, the team is indispensable to stop farming boss, make screenshots and report the problem administration. Administration, in turn, to compensate part of the losses of the bug at its sole discretion. Boss getting stuck in the texture with xp less than 10% is considered normal.
- It is forbidden to attack the boss from places not accessible for its passage.
- Administration recommends recording replay, and preferably a video of farming, to prove in case of questions.
- Prohibited attack skins that do not work correctly.
- In case of non-compliance with these rules, the administration has the right to withdraw the drop.
- In the case of recidivism and failure to comply with the rules, the administration has the right to impose a ban on the characters involved in the murder of the boss.

7. Use of server bugs (bugs):
7.1 It is forbidden to use server bugs (bugs). By bugs mean any action not provided by the gameplay and aimed at extracting personal gain.
7.2 If you have found a new bug, inform the Administration of the server in the appropriate section of the forum.
8. Communication, naming:
8.1 It is strictly forbidden to use foul language in the game and on the forum.
8.2 It is forbidden to give any advertising in the forum or in the game, unless it concerns the in-game market.
8.3 Names, titles, guild names, guild acronyms that offend other players or contain obscene or vulgar language are not allowed (including in the forums of the portal).
8.3.1 Texts and captions on portal forums that contain insulting, obscene, or vulgar text/pictures, including in a veiled form or in a figurative sense, are prohibited.
8.3.2 Text with the size of a forum font more than 3, pictures "weight" more than 200 kilobytes or in quantity more than three as well as pictures in total height more than 100 and total width over 700 pixels.
8.4 When you create a character is forbidden to give him a name: GM / GM and names similar to the nickname of representatives of the administration server.
8.5 It is forbidden to use other people's clan or alliance symbols. Symbols belong to the clan, which first adopted it.
8.6 Particular attention is paid to hero's chat, since it broadcasts to the entire server as a whole. Violation of the rules of the server in this form of chat will be punished severely.

9. Trading:
9.1 It is forbidden to trade in places where it may lead to inconvenience to other players (For example: trade in a narrow opening, with a difficult passage because of the trader)
9.2 Offers to "buy / sell / exchange" are allowed only in the trade chat.

10. Recommendations:
10.1 General Recommendations (you may be ignored if you do not follow them):
10.1.1 Be correct in your interaction with other players and GMs.
10.1.2 Timely report to the server administration about found bugs or defects.
10.1.3 Obey the instructions of the GM addressed to you.
10.1.4 Try to read the forum - known bugs will be published there.
10.2 Communication with the GM:
10.2.1 No greeting, questions "are you here?", "can I ask you a question?", "can I address you?" and other irrelevant stuff - go straight to the question that interests you.
10.2.2 Explain briefly and clearly what you want in one sentence.
10.2.3 Try to express your thoughts with regard to grammar and spelling.

11. Supplement rules:
11.1 These rules may be amended without notice.
11.2 In case of commitment by the player of the action obviously damaging the game organization and (or) the game process, but not directly stipulated in the rules, the Administration has the right to make punishment adequate to the committed act (up to account removal), with the subsequent obligatory changes in its edition and the public announcement of his decision to make punishment in such cases on the server website and on the forum.

12. REGULATIONS FOR GMs and Sappors:
12.1 It's forbidden to artificially raise the level, as well as any other parameter of your own or any other game character (soppors and GM characters do not apply here). Except in cases that require it (e.g. testing a bug, hosting an event, etc.).
12.2 Forbidden to disrupt the gameplay: the transfer of game items in any way, items, assistance in pumping, etc (exceptions may be during events, weddings, sales transactions, or testing, and only in agreement with the Chief GM).
12.3 Intimidation/abuse of players is forbidden.
12.4 It is forbidden to use the rights of the GM in their own interest.
12.5 It is forbidden to teleport players without their consent, except for the cases of rules violation.
12.6 It is forbidden to make various unsubstantiated defamatory statements about the players of the server.
12.7 Forbidden to interfere in any game disputes, if they do not violate the rules of the server.
12.8 Forbidden flood announcements and use announcements in uninformative purposes.

13. Rules for resolution of disputes, complaints and appeals.
13.1 In case of violation of any items in respect of the user rules players or GM, the service user has the right to file a complaint in section "Technical Support" in their personal cabinet. Support" personal cabinet.
13.2 Each user has the right to appeal against the imposed in relation to his account or its characters punishment (ban, removal etc).
13.3 To make an appeal the player must go to a personal cabinet in the section "Support". Support".
13.4 Fill out the appeal form as completely as possible.
13.5 You must specify the reasons for which the server administration may decide to mitigate the penalty or cancel it (screenshots, moral reasons, having many children, social status, etc.).
13.6 The text of the appeal must not contradict the server rules listed in this agreement.
13.7 Before sending a letter, remember - for one character or account will be accepted one appeal letter, think about your appeal. Repeated letters, spam are prohibited and may be punished in sotovestvovis clause 12 of this agreement.
13.8 Server administration is obliged to consider the appeal within five working days and make a decision on the measure of restraint for the appellant user and to inform the user on the return address.
13.9 Decision made by the administration on the appeal letter is not subject to appeal.
13.10. In case of failure to comply with paragraphs 6.4. 6.5. 6.6. 6.7. 6.8. the administration is entitled not to consider the appeal by notifying the user about this.
13.11. Appeals and complaints about the decisions made by GMs or administration, expressed in any other form will be punished in accordance with paragraph 2 of this Agreement.

14. Range of penalties provided by the Administration:
14.1. ban-chat, if there is no possibility to give a ban-chat (the player is absent in the game), it can be applied in the form of a ban, for the same or a longer period;
14.2 Change of any parameters of the character in the smaller side (deleveling, nullification SP etc);
14.3 Blocking of the character/account of the user for term from one day up to one year;
14.4 Permanent blocking of the account;
14.5 Changing account password.
14.6 Taking personal items of the player. 
14.7 Ban of IP or whole subnet. 
14.8 In case of violation of any rules, the administration chooses what penalty the player will receive, in connection with the total number of violations of the rules which have made the player.